Warranty

All eligible Carement electronic beauty devices purchased directly from our website are covered by a 1-year limited warranty from the original purchase date.

What's Covered

The warranty covers device malfunctions or defects that occur under normal use. If your device malfunctions or stops working under normal use within 1 year of purchase, we will repair or replace it at no additional cost.

What's Not Covered

• Damage caused by misuse or improper handling
• Accidental damage
• Unauthorized repairs or modifications
• Products purchased from unauthorized third-party sellers
• Skincare and consumable products such as Green Collagen Boosting Gel

How to Request a Warranty Claim

1. Email our Customer Support team at support@carement.us with your order number, purchase date, and a brief description of the issue.
2. To speed up your claim, attach a single, continuous, unedited video demonstrating the problem. Please make sure the video clearly captures:
   • The device connected to power using the original charging cable
   • You pressing the power button
   • The specific error or blinking lights
3. Our team will review your request and confirm the available warranty options. Once the issue is verified, we will promptly arrange a repair or replacement.

Please do not send any items back without contacting our team first.

Damaged or Defective on Arrival

If your order arrives damaged or defective, please contact us at support@carement.us as soon as possible after receiving your package. Include your order number, a brief description of the problem, and clear photos or a short video showing the damage or defect.

Please keep the product and its original packaging until our team provides further instructions.

Need Help?

Have a question about your warranty coverage? Our Customer Support team is here to help at support@carement.us.