Shipping & Returns

Shipping

Orders are normally shipped out within 7-10 business days from the order date. Please note that there could be a delay of 3-4 days depending on the volume of orders.

Once the delivery begins, you can track the process via email with a tracking number.

Returns & Refunds (Skincare)

1. Return Shipping Costs — Customers are responsible for the cost of return shipping. If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.

2. Return Address — Items must be sent directly to the mommy care warehouse by the customer.

3. Refund Request Period — Refunds must be requested within 7 days of receiving the product.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at help@mommycare-us.com

All exchanges and returns must be approved by the mommy care Customer Center and requests can be rejected without prior notice. If the parcel is unclaimed and returned, the customer will be responsible for the shipping cost. mommy care is not responsible for unclaimed parcels.

Warranty (Device)

We offer a 1-year free warranty on all devices purchased exclusively through mommycare-us.com.

- If your device malfunctions or stops working under normal use, we will replace or repair it at no cost within 1 year of purchase.

- This warranty is only valid for purchases made directly on mommycare-us.com.

- Damage caused by misuse, accidents, or unauthorized modifications is not covered under this warranty.

For warranty claims, please contact us at help@mommycare-us.com with your order number and a description of the issue.