FAQ
Frequently Asked Questions
For product-specific questions, please visit each product page.
1. Ordering & Payment
Q: Do you offer any discounts for new customers?
A: Yes! First-time customers can receive an exclusive 10% discount. Simply enter your email address in the welcome pop-up on our website and the discount code will be generated instantly for you to use at checkout.
Q: How can I apply a discount code?
A: You can apply your discount code during checkout.
- On Mobile: Tap "Show order summary" at the top of the checkout page, then enter your code in the "Discount code or gift card" box.
- On Desktop: On the right-hand side of the checkout page, enter your code in the "Discount code or gift card" box and click "Apply".
Q: Can I cancel or change my order after it has been placed?
A: We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please email us at help@mommycare-us.com immediately. If the order has already been processed, we will not be able to cancel or modify it, but we can guide you through the return process once you receive the item.
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Major Credit & Debit Cards: Visa, Mastercard, American Express, and Discover
- Express Checkout: Shop Pay, Apple Pay, Google Pay, and PayPal
All transactions are secure and encrypted to protect your personal and financial information.
Q: Will my credit card information be stored?
A: No. We do not store any credit card details. Your card will only be charged once we have verified your payment and confirmed stock availability.
2. Shipping & Delivery
Q: How long will it take for my order to be shipped?
A: Orders are normally shipped within 5-7 business days from the order date. Please note that there could be a delay of 1-2 days depending on order volume.
Q: How can I track my order?
A: Once your order ships, we will send a confirmation email with your tracking number. You can use this to track your package directly on the carrier's website.
Q: I haven't received a tracking number. What should I do?
A: Please check your Spam or Junk folder, as automated emails can sometimes be filtered there. If you still haven't received it, please contact us at help@mommycare-us.com.
Q: I entered the wrong shipping address. How can I fix it?
A: Please contact us immediately at help@mommycare-us.com. If your order has already shipped, you will need to contact the shipping carrier directly with your tracking number to request an address update.
Q: Tracking shows "Delivered" but I haven't received my package. What should I do?
A: Please check your front porch, surrounding areas, neighbors, or building management. If the carrier provides official Proof of Delivery, we recommend filing a report with your local post office or authorities.
3. Returns & Warranties
Q: What is your return and refund policy?
A: Returns must be requested within 7 days of delivery. Please refer to our Shipping & Returns page for full details.
Q: My device is faulty. How do I claim a warranty?
A: All devices purchased on mommycare-us.com are covered by a 1-year free warranty. If your device malfunctions under normal use, please email us at help@mommycare-us.com with your order number and a short video demonstrating the issue. Our team will review and arrange a replacement promptly.
4. Customer Support
Q: How can I contact customer support?
A: We provide customer support exclusively via email. Please contact us at help@mommycare-us.com and our team will respond as soon as possible.
Have more questions about a specific product? Visit each product page for detailed FAQs on usage, ingredients, and more.
